Privacy Policy
The Floor Global LLC (“we”, “us”) operates the FLOORWIDE mobile app and related services. FLOORWIDE connects shoppers with sales associates in physical retail stores. This policy explains what data we collect and how we use it.
Information we collect
- Account data — name, email, phone, city/state/country, password (hashed by our auth provider).
- Associate profile — store/boutique name, brands, product gender focus, optional avatar and public note.
- Requests & chats — product details, photos you upload, messages, sale outcomes.
- Subscriptions — billing status. On iPhone, subscriptions are purchased and renewed through Apple In-App Purchase. On Android, they are billed by Stripe inside the app. We do not store full card numbers.
- Device data — push notification tokens, app version, and basic diagnostics needed to run the service.
How we use information
- To create and manage your account, verify email, and reset passwords.
- To match shoppers and associates, deliver chat, and show purchase/sales history.
- To process subscriptions, prevent abuse, and review reports of objectionable content.
- To send transactional email (confirmation, password reset) from info@floorwideapp.com.
- To improve reliability and security of the platform.
Sharing
We share data with service providers that power FLOORWIDE (hosting, database/auth, file storage, payments, push). Associates and shoppers see the profile and chat content needed for the sourcing flow. We do not sell personal data.
Payments and messages
Merchandise is paid for through the retailer’s own checkout, not through FLOORWIDE. On iPhone, app subscriptions are purchased through Apple and managed in the App Store subscription settings. On Android, they are billed by Stripe inside the app. We do not store full card numbers.
Do not send card numbers, bank details, or other sensitive payment information in FLOORWIDE messages. Anyone in that chat can see what you send. If a payment request seems unusual, stop and report the account to info@floorwideapp.com.
Retention
We keep account and transaction data while your account is active. Chat and request images may be purged on a schedule. If you report or block another account, we keep that report and block so we can enforce these rules. If we uphold a report, we delete the reported account and the messages, requests, and chats tied to it. You may delete your account in the app (Profile → Delete account); that removes your auth user and associated profile data subject to legal retention needs (e.g. billing records). Deleting the account cancels an Android subscription immediately. On iPhone, the App Store subscription must be canceled first, in Apple’s subscription sheet, so it does not renew.
Your choices
- Access or update profile details in the app.
- Delete your account from Profile.
- Contact us at info@floorwideapp.com for privacy requests.
Children
FLOORWIDE is not directed at children under 13 (or the minimum age required in your region). We do not knowingly collect their data.
Changes
We may update this policy. The “Last updated” date will change when we do. Continued use after an update means you accept the revised policy.
Operator
The Floor Global LLC
31-68 34th Street #B1, Astoria, NY 11106
www.floorwideapp.com
Questions: info@floorwideapp.com.